Return & Refund Policy
Return and Refund Policy
Introduction and Purpose
At Footfinity, we are committed to providing a transparent online shopping experience.
This Return and Refund Policy explains the process, eligibility, and timelines for returning products, requesting refunds, or exchanging items purchased from our online store.
By placing an order, customers acknowledge that they have read and agree to the terms outlined in this policy.
Our goal is to make the return process clear while maintaining fairness for both customers and our business.
Eligibility for Returns
Customers may request a return if the product received is defective, damaged during shipment, incorrect, or materially different from the description on our website.
Returns may also be accepted for unused items in original condition, subject to the terms described in this policy.
Products must be unworn, unwashed, and in the same condition as delivered, with original packaging, tags, and accessories included.
Return requests must be initiated within 14 days of delivery.
Non-Returnable Products
Products that have been used, altered, damaged after delivery, or returned without authorization may not be eligible for return.
Clearance or promotional items may have modified return conditions disclosed at the time of purchase.
Initiating a Return
To request a return, customers should contact our support team using our official email or contact form.
Please include the order number, a brief explanation for the return, and photos if the item is defective or incorrect.
Customers must wait for written authorization before sending items back. Unauthorized returns may not be processed.
Inspection and Processing
Returned items are inspected upon receipt to ensure compliance with return eligibility criteria.
Approved returns are processed accordingly. Items failing inspection may be declined.
Refund Method and Timeline
All payments and refunds are processed exclusively through PayPal.
Approved refunds are processed within 7 business days after inspection.
Shipping fees are non-refundable unless the return is due to an error by Footfinity.
Exchanges
Exchange requests are subject to product availability and follow the same inspection process as returns.
Order Cancellations
Orders may be canceled before shipment by contacting customer support.
Once dispatched, orders must follow the standard return procedure.
Policy Updates
Footfinity reserves the right to update this policy. Changes apply to future orders only.
Business Details
Business Name: Footfinity
Chat Support: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Email: support@footfinity.shop
Business Address: 12922 NE 100th Ln, Kirkland, Washington 98033, USA