Return & Refund Policy
Return and Refund Policy
Introduction and Purpose
At Footfinity, we are committed to providing a reliable and transparent shopping experience.
This Return and Refund Policy explains the process, eligibility, and timelines for returning products, requesting refunds, or exchanging items purchased from our online store.
By placing an order, customers acknowledge that they have read and agree to the terms outlined in this policy.
Our goal is to make the return process straightforward while maintaining fairness and protecting both customers and our business from misuse.
Eligibility for Returns
Customers may request a return if the product received is defective, damaged during shipment, incorrect, or materially different from the description on our website.
Returns may also be accepted for unused items in original condition, subject to the terms described in this policy.
Products must be unworn, unwashed, and in the same condition as delivered, with original packaging, tags, and accessories included.
Return requests must be initiated within the timeframe stated in the order confirmation or within a reasonable period after delivery, as determined by Footfinity.
Non-Returnable Products
Products that have been used, altered, damaged after delivery, or returned without authorization may not be eligible for return.
Clearance or promotional items may have modified return conditions disclosed at the time of purchase.
Digital services, if offered in the future, are not eligible for return once delivered or accessed.
Initiating a Return
To request a return, customers should contact our support team using our official email or contact form.
Please include the order number, a brief explanation for the return, and photos if the item is defective or incorrect.
Customers must wait for written authorization before sending items back. Unauthorized returns may not be processed.
Shipping Responsibility
If a return is due to a confirmed error by Footfinity, reasonable return shipping costs may be reimbursed upon proof.
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise noted.
We recommend using a trackable shipping service, as items lost in transit cannot be guaranteed.
Inspection and Processing
Returned items are inspected upon receipt to ensure compliance with return eligibility criteria.
Approved returns are processed promptly. Items failing inspection may be rejected or handled accordingly.
Refund Method and Timeline
Refunds are issued to the original payment method unless otherwise agreed.
Refunds are typically initiated within several business days after approval, depending on payment provider processing times.
Original shipping fees are generally non-refundable unless the return is due to a confirmed error by Footfinity.
Exchanges
Exchange requests are subject to product availability and follow the same inspection process as returns.
Any price difference will be charged or refunded before shipment of the replacement item.
Order Cancellations
Orders may be canceled before shipment by contacting customer support.
Once dispatched, orders must follow the standard return procedure.
Dispute Resolution
Customers are encouraged to contact our support team before initiating chargebacks or disputes.
Fraudulent or unresolved chargebacks may result in restrictions on future purchases.
Policy Updates
Footfinity reserves the right to update this policy at any time. Updates apply to future orders.
Business Details
Business Name: Footfinity
Chat Support: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Email: support@footfinity.shop
Business Address: 12922 NE 100th Ln, Kirkland, Washington 98033, USA
