FAQ
Frequently Asked Questions (FAQ)
Here are answers to some common questions about shopping with Footfinity. If you don’t see your question here, feel free to contact us.
1. How can I place an order?
You can browse our products, select your items, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
2. What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, AmEx, Discover), PayPal, Apple Pay, Google Pay, and other supported digital wallets.
3. Can I cancel my order?
Orders can be canceled within 12 hours of purchase. Once processed or shipped, cancellation is no longer possible.
4. How long does shipping take?
Standard shipping takes 7–12 business days. Express shipping (if available) takes 4–7 business days. Times may vary due to carrier delays or customs.
5. Can I return or exchange an item?
Yes! Items can be returned within 14 days of delivery if they are unused, unworn, and in original condition. Please refer to our Return & Refund Policy for full details.
6. How can I track my order?
After your order is shipped, you will receive a confirmation email with your tracking number and a link to track your package. You can also use our Track Your Order page.
7. What should I do if my package is lost or damaged?
Contact us within 48 hours of delivery with photos of any damage. We will help you resolve the issue or replace the item.