FAQ
Frequently Asked Questions (FAQ)
General Store Information
What is Footfinity?
Footfinity is an online retail store that sells footwear, bags, and everyday fashion accessories through its official website. We operate as an e-commerce business without a physical retail showroom.
Is Footfinity a legitimate business?
Yes, Footfinity is a registered online business with a physical business address in the United States. We publish our business details and policies openly to maintain transparency.
Products and Quality
Are the products shown on the website real?
All products displayed on our website represent actual items available for sale. Product images and descriptions reflect real product characteristics.
Are your products branded or unbranded?
Some products are branded, while others are unbranded. This is clearly mentioned on each product page. We do not sell counterfeit items.
Do you guarantee exact color matching?
Minor color variations may occur due to screen settings or lighting. These differences are normal in online shopping.
Ordering Process
How do I place an order?
Customers can place orders directly through our website by selecting products and completing checkout.
Will I receive an order confirmation?
Yes, an order confirmation email is sent after successful checkout.
Can I change my order after placing it?
Order changes may be possible before processing or shipment. Contact support as soon as possible.
Payments
What payment methods do you accept?
Payment methods available are shown during checkout.
Is my payment information secure?
Yes, all payments are processed through secure gateways. We do not store card details.
Shipping and Delivery
Do you ship internationally?
Shipping availability depends on destination and logistics partners.
How long does delivery take?
Delivery times vary by location and shipping method.
Will I receive tracking information?
Yes, tracking details are provided once your order is shipped.
Returns and Refunds
Can I return a product if I am not satisfied?
Yes, eligible products can be returned according to our
Return and Refund Policy.
When will I receive my refund?
Refunds are processed after inspection of returned items.
Customer Support
How can I contact customer support?
Customers may contact us through our official email or contact form.
Is chat support available?
Yes, chat support is available 24/7.
Social Media
You can also stay connected with Footfinity through our official social media pages:
Business Details
Business Name: Footfinity
Chat Support: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Email: support@footfinity.shop
Business Address: 12922 NE 100th Ln, Kirkland, Washington 98033, USA
