Shipping Policy
Shipping Policy
Purpose of This Policy
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when customers purchase products from Footfinity.
By placing an order on our website, customers agree to the shipping practices described in this policy.
Order Processing Time
Orders are reviewed and prepared for shipment after payment is successfully confirmed during regular business hours.
Processing time may vary due to order volume, product availability, verification requirements, or public holidays. Customers receive confirmation emails once orders are placed and dispatched.
Shipping Destinations
Footfinity ships to locations available for selection during checkout. Availability depends on logistics partners and destination regulations.
Some regions may be restricted due to customs limitations or carrier policies.
Shipping Methods and Carriers
Orders are shipped using third-party courier or postal services selected based on destination, package size, and service reliability.
The carrier used for each order may vary and is selected automatically.
Estimated Delivery Time
Delivery times depend on destination, shipping method, and carrier performance.
Estimated delivery ranges are shown during checkout and in order confirmation emails. These timelines are estimates and not guaranteed.
Shipping Costs
Shipping fees, if applicable, are calculated and displayed during checkout before payment is completed.
Footfinity does not apply undisclosed shipping charges after checkout.
Tracking Information
Tracking information is provided once an order is shipped, when available. Customers can track shipments using the carrier’s system.
Tracking updates depend on the carrier and may not appear immediately.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or additional fees imposed by destination authorities.
These charges are the responsibility of the customer and are not controlled or collected by Footfinity unless stated at checkout.
Delivery Issues and Delays
Delivery delays may occur due to weather, customs inspections, transportation disruptions, or high shipping volumes.
While Footfinity is not responsible for carrier delays, we assist customers with tracking and communication when possible.
Incorrect Address or Failed Delivery
Customers must provide accurate shipping information at checkout.
Orders delayed, returned, or lost due to incorrect addresses may require additional shipping charges.
Lost or Damaged Packages
If a package is lost or arrives damaged, customers should contact support promptly with order details and supporting images.
Cases are handled according to our Return and Refund Policy.
Partial Shipments
Orders with multiple items may ship in separate packages depending on availability or warehouse location.
Customers will be notified and provided tracking details when applicable.
Policy Updates
Footfinity may update this Shipping Policy as needed. Changes apply to future orders.
Business Details
Business Name: Footfinity
Chat Support: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Email: support@footfinity.shop
Business Address: 12922 NE 100th Ln, Kirkland, Washington 98033, USA
